Do I need to be at home to take delivery?
Customers are responsible for ensuring that someone is present to sign for products at the delivery address. If you or a family member are not available to sign for delivery on the delivery date an alternative would be to arrange delivery at your place of work where a colleague can sign on your behalf. We do not advise authorising the carrier to leave the goods without a signature in case the goods go missing after delivery.
If no one is available to sign for delivery, the carrier will normally leave a notification card with details on how to collect your goods or arrange redelivery. Most of the carriers we use, with the exception of Allied Express do not charge for the first redelivery attempt, however it is best to check on the carriers website in case their policy changes.
If you purchase goods for someone else as a gift, please ensure that they are aware of the delivery to avoid parcel rejection. Please note that a redelivery charge will apply if goods have to be resent after being rejected.