The term ‘Shoppa Direct’ or ‘us’ or ‘we’ refers to the owner of the website. Our ABN is 99 615 446 305. The term ‘you’ refers to the user or viewer of our website.
When purchasing goods from this website, you must provide the correct contact name, email, phone number and delivery address at checkout (no PO Box addresses accepted). Failure to do so which results in goods being returned to sender will incur a redelivery charge.
If you wish to cancel your order you will need to inform us imediately before your order is processed by our system. Once an order has been processed it is not possible to for us to cancel it and prevent an item from being shipped.
We reserve the right to refuse any order you place with us.
By placing an order you confirm that you have read and accept our privacy and security policy and warranty and returns policy.
Delivery of Products
You are responsible for tracking the delivery of products ordered from the tracking information we provide to you.
You are responsible for arranging a person to be present at the delivery address on the delivery date to receive the goods and sign for delivery. If no one is present to take delivery, you are responsible for arranging collection or redelivery with the carrier. Please check the carriers website if redelivery charges apply. If you provide authority to the carrier to leave the goods without a signature it is at your own risk. We can not accept responsibility for goods that go missing after delivery when they are not signed for.
Accuracy of Information
The content of the pages of this website is for your general information and use only. It is subject to change without notice, including prices and stock availability.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
All prices on this website include GST and are subject to change without notice.
The prices shown on this website may not always be accurate. In the unlikely event that you purchase a product and the price on the website is incorrect, we will contact you by email to let you know the updated price and to confirm if you wish to proceed with your order and to provide further instructions on paying the balance. Alternatively, if you do not wish to proceed with your order we will issue a refund.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Theft or reproduction of such material is prohibited in accordance with the copyright notice, which forms part of these terms and conditions. Any breach of copyright will be prosecuted.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
We reserve the right to to discontinue a product at any time without notice and will not be held liable to you or any third party for doing so.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We collect the following information:
name and address
contact information including email address and phone number
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Sending you confirmation of purchase and tracking information.
Forwarding your delivery address and contact details to our couriers to arrange delivery.
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Personal information may be stored electronically on our system or in hard copy form. Firewalls, 2048 Bit v3 SSL encyrption, passwords, anti-virus software, and email filters, act to protect all of our stored electronic information.
We do not store credit card information as we securely submit all credit card details directly to our bank for processing.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.