I have changed my mind about my purchase can I get a refund?
Shoppa Direct offers a refund for change of mind returns within 14 days of delivery. If you wish to make a change of mind return please email firstname.lastname@example.org and provide your order number and a photo of the unused item and its original packaging.
Please do not attempt to return an item to the address on the packaging or without our prior approval. We will provide the correct return address once we have approved the change of mind return and issued you a RMA.
Products must be received at the return address within 14 days of delivery in an unused condition and in their original sealed undamaged packaging for a change of mind claim to be valid.
If an item has been used or packaging has been opened or damaged, a partial refund of 85% of the product price will apply for change of mind returns and any shipping fees paid for delivery, if applicable, will not be refunded.
Return shipping fees are to be paid by the customer. Bulky items can be expensive to return so please choose carefully.
Certain products cannot be returned due to change of mind such as bedding, mattresses, baby swaddles or other items where health and safety regulations prevent us from reselling the item.
Purchases made using the ‘buy now, pay later’ option will be refunded back to the service provider upon receiving the returned goods in an unused condition and may also incur a cancellation fee as certain providers do not refund merchant fees which we incur. If merchant fees are refunded to us, the cancellation fee will not apply.