My item is not working properly, can I get a replacement?
In the unlikely event that your product is not working properly within 12 months of purchase please email our customer support team at firstname.lastname@example.org. Please provide your order / invoice number and a detailed description of the fault, together with a photo or a short video clip, so our customer support team can make a claims assessment. Please also indicate if you are claiming a refund or product replacement.
Please bear in mind that a refund or replacement can not be provided if goods are accidentally damaged, misused, mishandled, incorrectly installed, not maintained correctly, damaged due to normal wear and tear, power surges, tampering and unauthorised repairs or by not following the manufacturer’s instructions correctly.
Please do not attempt to return the faulty product until we have issued you a Return Merchandise Authorisation (RMA) and provided the correct return address.